Help & FAQs
Need to know more? You’re in the right place.
Explore our most-asked questions around product use, care, and ordering—so you can focus on creating.
ABOUT SEBASTIAN
Hair is a form of self-expression—and a tool for transformation. At Sebastian, we believe artistry and performance go hand in hand. Our products are made to be mixed, layered, and reimagined—giving stylists and creators the freedom to shape their world.
Yes. Sebastian is available at select salons and authorized retailers worldwide. Use our [Salon Finder] to discover a Sebastian partner near you.
Absolutely. Cocktailing is part of our creative DNA. Our products are made to layer—whether you’re blending a styling cream with a shine serum or prepping with care and finishing with hold. Explore our [Get the Look] section to see how stylists combine products to shape signature styles.
PRODUCTS & INGREDIENTS
To stay ahead of the curve, we’re always evolving. Some products are retired to make space for new innovations that better serve our community of artists and creators. Others may be replaced by enhanced formulas or next-generation collections designed to deliver improved performance and results.
Yes. Many of our formulas are designed to support the needs of color-treated, lightened, or chemically processed hair. Look for product-specific notes under each listing to find the best fit for your hair type.
Wella Company, the maker of Sebastian, does not test its products on animals, except in certain countries when required by law. We continue to advocate to end animal testing across the beauty industry by supporting activities led by trade associations such as the International Collaboration on Cosmetics Safety (ICCS). Click here (Opens in new window) for more information.
You’ll find a full list of ingredients on every product page under the “Ingredients” section. If you have specific sensitivities or concerns, we recommend reviewing those details before purchasing.
Every head of hair is different—and so is every routine. Whether you’re looking for hydration, repair, shine, or hold, our product pages and stylist tips are here to guide you. You can also explore our [Get the Look] tutorials or consult with your Sebastian stylist to build your custom routine.
ORDERING & SHIPPING
Sebastian is available through authorized salons, beauty retailers, and select online partners.
Our site connects you with verified retail partners for purchase. Just click the “Buying Options” button on any product page to complete your order through one of our approved sellers.
Sebastian products are available in many countries. To shop internationally, visit the Sebastian website for your region or contact your local Wella distributor for availability.
If you purchased through one of our retail partners, please contact them directly for order support. If you're unsure who to reach out to, visit our [Contact Us] page and we’ll point you in the right direction.
PRO COMMUNITY & EDUCATION
To carry Sebastian in your salon—and gain access to our global education, events, and tools—get in touch with your local sales representative. They’ll guide you through the process and help determine if your salon aligns with our professional standards. For more, visit our [Contact Us] page.
The Sebastian Insiders program is a global community for professional stylists and artists. As an Insider, you’ll get access to exclusive education, early product previews, and backstage opportunities. Visit our [Insiders Community] to learn more.
Our International Artistic Team is made up of standout stylists recognized for their vision, technical excellence, and creative drive. Members are hand-selected from around the world, often discovered through their work on stage, online, or behind the chair. Keep creating—Sebastian celebrates bold artistry.
If you’re a Sebastian stylist, your local sales rep or studio can share upcoming education sessions in your area. Not a partner yet? Explore pro tutorials and creative tips on our YouTube channel—our digital education is open to all.